Terms of Service

1. Service Description

Panda Agency provides an AI-powered marketing platform through "Mia," an artificial intelligence marketing director. Our services include marketing strategy and consultation, content creation for social media, email, newsletters, and websites, social media management across 16 supported platforms, website creation and hosting, ad campaign strategy and briefs, competitor research and brand monitoring, follow-up engagement management, and AI-generated images and videos for marketing content.

Mia is an artificial intelligence system. In compliance with the EU AI Act, Mia will always disclose its AI nature when sincerely asked. AI-generated content is labelled accordingly.

2. Eligibility

To use Panda Agency, you must be at least 18 years of age, have the legal capacity to enter into a binding agreement, provide accurate and complete registration information, and not have been previously suspended or removed from the platform.

If you are using Panda Agency on behalf of a business or organisation, you represent that you have the authority to bind that entity to these Terms.

3. Account Registration

You must create an account to access our services. You are responsible for maintaining the confidentiality of your account credentials, all activity that occurs under your account, and notifying us immediately of any unauthorised use. We reserve the right to suspend or terminate accounts that violate these Terms or exhibit fraudulent activity.

4. Credits and Billing

Panda Agency operates on a prepaid credit system. There are no subscriptions, no monthly fees, and no trial periods. You purchase credits and spend them on specific actions.

The minimum credit purchase is $5. There is no maximum. All payments are processed securely via Stripe in USD ($). For a detailed breakdown of per-action costs, visit our pricing page.

Credits expire one (1) year from the date of purchase. Expired credits are non-refundable. We reserve the right to adjust pricing with reasonable notice. Active credit balances will not be affected by price changes.

You may optionally enable automatic credit reload. When enabled, your chosen reload amount will be charged to your payment method when your balance falls below your chosen threshold. You may disable auto-reload at any time through your account settings.

Credit purchases are generally non-refundable. Unused credits can be refunded within 14 days of purchase, provided they have not been used. After 14 days, all credit purchases are final.

5. Content Ownership and Intellectual Property

All content created by Panda on your behalf is your intellectual property. Permanently. No licensing, no restrictions. This includes social media posts, images, videos, website content, ad copy, newsletters, and any other creative output generated through our platform.

You grant us a limited, non-exclusive licence to host, display, and transmit your content solely for the purpose of delivering our services. Any data, images, or materials you upload to Panda remain your property.

The Panda Agency platform, including Mia's AI systems, our software, design, branding, and documentation, remains our intellectual property. These Terms do not grant you any rights to our platform beyond the right to use it as a customer.

6. AI-Generated Content Disclosure

Panda Agency uses artificial intelligence to generate marketing content, images, and videos. You acknowledge that content produced by Mia is AI-generated, AI-generated images and videos are created using third-party AI models, and you are responsible for reviewing all AI-generated content before publication.

Some platforms may require disclosure that content is AI-generated — you are responsible for compliance with each platform's policies. We do not guarantee that AI-generated content will be free from errors or inaccuracies.

7. Platform Integrations and Third-Party Services

Panda integrates with third-party platforms including Instagram, Facebook, TikTok, LinkedIn, Twitter/X, Pinterest, YouTube, Threads, WhatsApp Business, Telegram, SMS, LINE, KakaoTalk, Etsy, Google Business Profile, and email services.

When you connect a platform account, you authorise Panda to access and perform actions on that platform on your behalf. You remain bound by that platform's own terms of service. We are not responsible for changes to third-party platform APIs, policies, or availability. You may disconnect any platform at any time.

Any advertising budget you allocate through ad platforms is your own expenditure, entirely separate from Panda credits. Websites created through Panda are hosted on our infrastructure. We reserve the right to remove websites that violate our acceptable use policy.

8. Acceptable Use

You agree not to use Panda Agency to create, distribute, or promote illegal content, harass or threaten others, infringe on intellectual property rights, send spam or unsolicited communications, promote violence or discrimination, create misleading or fraudulent marketing materials, attempt to manipulate or reverse-engineer our AI systems, violate the terms of any connected third-party platform, or use the platform for any purpose that violates applicable law.

We reserve the right to suspend or terminate accounts that violate this policy, with or without notice depending on severity.

9. Data Protection and Privacy

Panda Agency processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable EU data protection laws. Our full privacy practices are detailed in our Privacy Policy.

Your data is stored securely within the European Union. After account cancellation, data is retained for 90 days, then permanently deleted. You may request data export or deletion at any time under GDPR Articles 17 and 20.

When you connect platform accounts, data may be processed by those third-party platforms under their own privacy policies. OAuth tokens and sensitive credentials are encrypted at rest.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Panda Agency is provided "as is" without warranties of any kind. We do not guarantee uninterrupted, error-free, or secure operation of the platform.

We are not liable for any loss of revenue, data, or business opportunities arising from your use of the platform. Our total liability for any claim shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

We are not liable for actions taken by third-party platforms, including account suspensions, content removals, or policy changes. Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot be excluded under applicable law.

11. Indemnification

You agree to indemnify and hold Panda Agency harmless from any claims, damages, losses, or expenses arising from your use of the platform, content you create or distribute through the platform, your violation of these Terms, or your violation of any third-party rights or applicable laws.

12. Termination

You may cancel your account at any time. Upon cancellation, your remaining credit balance will not be refunded, your data will be retained for 90 days then permanently deleted, any published websites will be taken offline, and connected platform authorisations will be revoked.

We may suspend or terminate your account if you violate these Terms, your account is used for fraudulent or illegal activity, or as required by law. We will provide reasonable notice where possible, except in cases of serious violations.

13. Modifications to Terms

We may update these Terms from time to time. When we make material changes, we will notify you via email or through the platform. The updated Terms will take effect 30 days after notification. Continued use after the effective date constitutes acceptance. If you do not agree, you may cancel your account before the changes take effect.

14. Governing Law and Disputes

These Terms are governed by the laws of the Hellenic Republic (Greece) and applicable European Union regulations. Disputes shall first be addressed through good-faith negotiation. If negotiation fails, disputes shall be resolved by the competent courts of Athens, Greece.

For consumers residing in the EU, this does not affect your right to bring proceedings in the courts of your country of residence, nor your rights under applicable EU consumer protection legislation. You may also use the European Commission's Online Dispute Resolution platform for alternative dispute resolution.

15. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect. Our failure to enforce any right does not constitute a waiver. These Terms, together with our Privacy Policy, constitute the entire agreement between you and Panda Agency.

You may not assign your rights under these Terms. We may assign ours in connection with a merger, acquisition, or sale of assets. These Terms are provided in multiple languages. In the event of any inconsistency, the English version shall prevail.

16. Contact

For questions about these Terms, contact us at:

Email: legal@panda-agency.com

For data protection inquiries: privacy@panda-agency.com